Our clients portfolio of Real-Time billing solutions, including Prepaid, Converged Electronic Recharging, and M-Payments enables the rapid delivery of personalized services to all subscribers.

Our clients Real-Time Billing Solutions provide real-time authorization, rating, and charging for operators in more than 50 countries worldwide. Our clients Real-Time Billing Solutions support every major signaling standard and operates in all major networks.

A pioneer and market leader in converged billing, our client combines pre and post paid voice and data rating and charging into a single real-time process that is designed to reduce financial risk, and minimize operating costs.

Our client provides the ability to quickly launch promotions based on real time information enabling one-to-one marketing that attracts subscribers, creates customer intimacy, stimulates usage, and encourages loyalty.

Quality Process Analyst

Main responsibilities:

Review and analysis of all internal and external problem reports (PRs)

Owner of the PR root-cause analysis & Corrective Action Plan implementation plan

Manage the planning and scheduling of the field problem resolutions in all releases.

Ensure all critical problems addressed in a timely fashion.

Management of all testing metrics and analysis of the those metrics

Oversight of all testing processes

Assist in Quality assessment of the overall system features

Grouping PRs by features

Plan PRs validation in the most efficient way

Overall Responsibilities:

Responsible for the ongoing review and analysis of the quality our software products. This will include review of all production and open reported problems, a thorough analysis of the root cause and the implementation of corrective actions to prevent reoccurrence. Responsibilities also include the establishment and oversight of quality processes and improvement initiatives in the Product Quality Assurance area. This will include establishing the appropriate metrics and processes that result in the continuous quality improvement of our software products. Need to develop a Root Cause Analysis process and oversee the process to ensure timely review and correction of cause. The individual should have experience in quality standards and methodologies in particular ISO9001, CMM and Six Sigma.

Qualifications:

5+ years proven experience and capabilities in SW Quality improvement process

Proven experience with various analytical tools and processes

ISO9001/CMM experience is required

Ability to define and deploy new methodologies

Strong analytical and presentation skills

Processes Oriented and strong service attitude.

At least 1-2 years of experience in similar position.

Self learner, self motivated, excellent team player.

Ability to work independently in a matrix organization.

Good working knowledge of MS Office applications

Software development/testing experience an advantage

Interested and qualified candidates should submit resumes to Mike Astringer via e-mail mike.astringer@humancapitalconsultants.com.

For additional opportunities or to be notified when Human Capital Consultants posts a new opportunity visit our web site www.humancapitalconsultants.com